Advice and answers from the ScanUnlimited Team

Common Issues When Uploading A Product List

Too Many Lines Error

If you upload a file and receive the “Too Many Lines” error, this may be caused by your file having empty/unnecessary rows. To remove empty rows, highlight all rows starting below your data set. Then, right-click on the row numbers and select delete. Don’t forget to save your file.

There is a limit of 10,000 lines for scans using Keyword as the "Search By".

Starting Position

As a convenience, Scan Unlimited allows you to pick which row to start processing your product list from. When you upload a file, a preview will show up at the top of the upload form. From the preview, you can choose the starting position by selecting the row.

Scientific Notation Error

Product ids may become formatted as scientific notation when saving a file within various spreadsheet software, especially when saving as a CSV. Learn more about how to correct this issue HERE.

Uploading the Wrong Sheet

For excel files, Scan Unlimited will process the first sheet in an excel workbook. Sometimes, you will receive an excel with the first sheet hidden. To resolve the issue, simply drag the sheet you want to process to the first position.