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Carbon6 and its respective subsidiaries (“Carbon6,” “we,” “us,” or “our,” if not explicitly referring to one company) provide software applications for visibility and analytics into the Amazon Marketplace. This Privacy Policy (“Privacy Policy”) applies to the Personal Information we collect from or about you, including when you use our website located online at www.carbon6.io (the “Site”) or use our products or services that link to this Privacy Policy (collectively, our “Services”), contact our customer service team, engage with us on social media, or otherwise interact with us.
If you are a resident of the European Union (“EU”), you may have additional rights under EU law; therefore, please refer to the section titled Additional Disclosures for Individuals in Europe. For the purposes of this Privacy Policy, references to the EU also include the United Kingdom, Switzerland, Iceland, Liechtenstein and Norway (and any other country of the European Economic Area or “EEA”).
Additionally, if you are a California resident, you may have additional rights under California law. Therefore, please review the section titled California Residents Rights.
To better understand what information is most relevant to you, we have provided some useful definitions:
The Personal Information we collect and how we use it may differ if you are a Customer, Website Visitor, or Business Contact, so we make these distinctions in this Privacy Policy, where applicable.
FOR AVOIDANCE OF DOUBT, WE DO NOT SELL YOUR PERSONAL INFORMATION.
As explained in more detail below, this Privacy Policy does not apply to Personal Information we process for or on behalf of our Customers, regardless of whether collected through the use of our Services. This Privacy Policy also does not apply to Personal Information that we process in other contexts, such as the processing of our employees, prospective employees, contractors, suppliers, directors, and officers.
Please read this Privacy Policy carefully to understand our practices regarding your Personal Information. In addition, please review the Website Terms of Use that apply to your use of the Policy website. If you are a Customer of Carbon6 Services, then your use is subject to the applicable agreement, located at www.carbon6.io/legal. By using our Site, you consent to our Privacy Policy and agree to our Website Terms of Use. If you do not consent to this Privacy Policy, your choice is to not use our Sites or Services.
CONTENTS
INFORMATION WE COLLECT
The types of Personal Information we may collect and how we collect it may vary based on your relationship with us. For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or (where required by applicable law) household. Personal Information does not include publicly available information or information that has been anonymized or de-identified, as defined by applicable laws.
Information You Provide To Us. We collect Personal Information that you provide directly to us, which may include contact information, like your name or email address, and any other information you choose to provide. For example, you share information directly with us when you subscribe to our newsletter or sign up for our email updates, fill out a webform on our Site, request customer support, or when you otherwise communicate with us (e.g., chat).
Such Personal Information may include:
Other Information We Collect When You Use Site or Services. When you access or use our Services, we automatically collect information about your activities, including:
Many browsers allow you to restrict or limit cookies and similar technology. Please note that restricting or blocking cookies may impede your use of our Site. For more information about cookies and how to disable them, see the Your Choices and Updating Your Information and Preferences section below and our Cookie Policy at www.carbon6.io/cookie-policy.
If you are a resident of the EU or other jurisdiction that requires consent to use cookies, you will have an opportunity to manage your cookie preferences on such Sites; however, certain cookies are essential to enable our Site’s functionality and cannot be disabled.
Information We Receive From Other Sources. We may collect information about you from non-affiliated third parties, for example, where you give permission to those third parties to share your information with us; you have made that information publicly available online; third parties recommend or suggest that we contact you for business purposes; or in connection with business transactions that you initiate with us, such as through credit verification. Additionally, our Customers may provide us with information about you in order to manage our relationship with the Customer or administer our Services on their behalf. This information may include:
Finally, if you interact with a third-party service when using our Sites or Services, such as using a third-party service to log-in to our Sites or Services (e.g., Facebook Connect, Google Sign-In, or Twitter OAuth), or if you share content from our Sites through a third-party social media service, the third-party service may send us information about you.
Community Forums. Our Sites may offer message boards, chat rooms, blogs, and other public areas (“Community Forums”) where you can interact with our employees, other customers, post images, comments, suggestions, or other content (“User Submissions”). To participate in Community Forums, you may be asked to select a user name and password, provide us with contact details and accept that Community Forum’s terms of participation. Please note that the User Submissions you post to a Community Forum, as well as your user name, may be viewed by other members of that forum. Think carefully before you post and use caution before disclosing any Personal Information in a Community Forum. We are not responsible for the accuracy, use, or misuse of any User Submission that you disclose or receive through a Community Forum. Additionally, we may delete User Submissions without notice in our sole discretion if it violates the Community Forum terms, contains inappropriate or unlawful content or infringes the rights of a third party.
Information We Derive. We may derive information or draw inferences about you based on the information we or our partners collect. For example, we may make inferences about your location based on your IP address or infer that you are looking to purchase certain products or services based on your browsing behavior.
Additional Information We May Collect If You Are a Customer.
LINKS TO OTHER WEBSITES AND APPLICATIONS
The Sites may contain various links to, as well as plug-ins or widgets from, social media and other third-party websites or applications, which may provide additional information, goods, services, and/or promotions. These third party websites or applications are owned and operated independently of Carbon6 and may have their own separate privacy and data collection practices. We are not responsible for the privacy practices of any third party; therefore, you should review their privacy policies and practices prior to interacting with their websites or applications, using any of their tools, or sharing any of your Personal Information with them.
ADVERTISING AND ANALYTICS
We allow third parties to provide analytics services and serve advertisements on our behalf; therefore, you may see certain ads on other websites because we participate in advertising networks administered by third parties. These networks track your online activities over time and across third party websites and online services by collecting information through automated means, including through the use of the Tracking Technologies described above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our Site, such as the pages you have viewed. This collection and ad targeting take place both on our Site and on third-party websites that participate in the ad network. This process also helps us track the effectiveness of our marketing efforts. Note that the third party platforms may offer you choices about whether you see these types of customized ads.
We may also use Tracking Technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics and Heap Analytics cookies) and third-party cookies (such as a LinkedIn, Capterra and CJ Affiliate) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Site. For more information about behavioral advertising practices, go to https://youradchoices.com/ and http://www.networkadvertising.org/choices. You may also click on the informational icon contained within each interest-based ad.
Google & Adwords user data For applicable products that use Google Ads (formerly AdWords) and transfer of information received from Google APIs to any other app, those products will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
For applicable products that use software encryption technology to protect Confidential Information and users’ data, Carbon6 encrypts all users’ data at rest (e.g., when the data is persisted) using industry best practice standards (e.g. using AES-128, AES-256, or RSA with 2048-bit or higher key sizes).
The cryptographic materials (e.g., encryption/decryption keys) and cryptographic capabilities (e.g., daemons implementing virtual Trusted Platform Modules and providing encryption/decryption APIs) used for encryption of users’ data at rest are only accessible to the Developers’ processes and services. Developers are not allowed to store users’ data in removable media (e.g., USB) or unsecured public cloud applications (e.g., public links made available through Google Drive).
HOW WE USE YOUR INFORMATION
We use the Personal Information we collect from Customers to:
We use the information we collect from Website Visitors and Business Contacts to:
HOW AND WITH WHOM WE MAY SHARE YOUR INFORMATION
We share Personal Information in the following circumstances or as otherwise described in this policy:
YOUR CHOICES AND UPDATING YOUR INFORMATION AND PREFERENCES
Data Integrity. You are responsible for the accuracy of all Personal Information that you provide to us. We will use reasonable efforts to maintain the accuracy and integrity of your Personal Information, and to update that Personal Information as appropriate. We will take reasonable steps to ensure that the Personal Information we collect from you is relevant to its intended use, and that it is used only in ways that are compatible with the purposes for which it was collected or otherwise authorized by you our Customer.
Account Information. If you are a Customer or other individual with whom we have a direct business relationship you may update and correct certain account information you provide to us or change your preferences by contacting us by email at privacy@carbon6.io or an individual tool’s support form.
If you receive a marketing communication from us by email, you may also opt out of receiving future email marketing communications by following the opt-out instructions provided in that email. Please note that we reserve the right to send you certain communications relating to transactions you initiate, your customer account, your use of our Sites, or other business matters, and that these communications may be unaffected if you choose to opt-out from marketing communications.
If you wish to delete your account, please contact us via email at privacy@carbon6.io, but note that we may retain certain information as required by law or for other business purposes (e.g., cached or archived copies of information about you). We will take reasonable steps to authenticate the identity of any individual seeking access to Personal Information. Please note that we may not be able to remove or delete all of your information from our databases without retaining some data for archival or other business purposes. Also, if you have posted any User Submissions to a Community Forum, these communications generally cannot be removed.
INFORMATION SECURITY
We will take reasonable precautions to protect your Personal Information in our possession from loss, misuse, and unauthorized access, disclosure, alteration or destruction. While we strive to secure your Personal Information, we cannot warrant or guarantee that this information will be protected under all circumstances, including those beyond our reasonable control.
ENFORCEMENT
We encourage you to raise any questions or concerns that you may have about the way we process your Personal Information by contacting us at the address set forth below.
We commit to resolve questions and complaints about your privacy and our collection or processing of Personal Information about you. If you believe that we are not complying with the terms of this Privacy Policy or other legal requirements, you should first contact us by email at privacy@carbon6.io. We will investigate and will do our best to internally resolve any complaints and disputes you bring to our attention regarding the use and disclosure of your Personal Information.
CHILDREN’S ACCESS
The Site is a general audience website intended for adult business use only. Accordingly, none of our Services, including this Site, are directed to children. Carbon6 does not market to, nor do we use the Services to knowingly collect any personal information from, children under the age of thirteen (13). If you are a child under 13 years of age, you are not permitted to use the Service and should not send any information about yourself to us through the Service. Additionally, if you are located in the EU, EEA, United Kingdom or Switzerland you may use our Service only if you are over the age at which you can provide valid consent to data processing under the laws of your country. If we become aware that we have collected Personal Information from a child, we will dispose of that information in accordance with the Children’s Online Privacy Protection Act and other applicable laws and regulations. If you believe that a child may have provided us Personal Information, please contact us at privacy@carbon6.io.
ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN EUROPE
If you are located in the EEA, the United Kingdom or Switzerland, and have a direct relationship with Carbon6, you have certain rights and protections under the law regarding the processing of your personal data by Carbon6, and this section of our Privacy Policy applies to you. For this section, we use the terms “Personal Data” and “processing” as they are defined in the EU General Data Protection Regulation.
We have included additional definitions that apply to individuals in the EEA, United Kingdom and Switzerland:
If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at privacy@carbon6.io.
Legal Basis for Processing
We will only process your Personal Data if we have a lawful basis for doing so. When we process your personal data, we will do so in reliance on the following lawful bases:
Carbon6 does not sell, rent or use personal data for reasons other than that for which it was originally collected. If any of those practices should change in the future, we will update this Privacy Policy appropriately and provide individuals with opt-out or opt-in choice prior to the change being effective.
Data Retention
We will retain your personal data while you have a relationship with Carbon6, which may include (but is not limited to): registering for an account, subscribing to one of our newsletters or otherwise having opted in to receiving marketing communications from us (without thereafter having unsubscribed or opted out); logging in to our Service; ordering a product or Services from us; or creating, editing, or otherwise posting User Submissions on our Site. We maintain this personal data for as long as is necessary for the purpose(s) for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.
If you are a Customer or other individual with whom we have a direct business relationship, you may request that we delete your personal data at any time by contacting privacy@carbon6.io. Except as required under applicable law, your request will be honored within 30 days of receipt.
Notwithstanding the above, Carbon6 will retain your information indefinitely if it believes in good faith that it has a legal obligation to do so.
What Rights Do You Have Regarding Your Personal Data? You have the right to request access to the personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing.
These certain rights with respect to your Personal Data, include the rights listed below:
How to Submit Data Subject Requests. If you would like to exercise any of these rights, see the instructions below.
Customers. With respect to our Customers and individuals with whom we have a direct business relationship, individuals wishing to exercise these rights can contact privacy@carbon6.io.
Erasure and Removal from Promotional Lists. If you would like to remove your name and address from promotional lists (including any personal data gathered by our service providers) and place your name on our “do not contact” list, please fill out this form and note in the “Request Details” section that you be placed on our “do not contact” list. Please note that because names may be similar, you must include in your request all associated email addresses and phone numbers (if any) that you wish to be removed in the body of the email. We may still contact you for administrative purposes or in order to assist us in deleting your account or information about you. We may also send you a confirmation email, once we have deleted your information.
Transfer of Information from the EU, UK, or Switzerland
Your Personal Data may be collected, transferred to and stored by us, our affiliates and third parties that are based in other countries. When we transfer personal data from the European Union (“EU”), European Economic Area (“EEA”), United Kingdom or Switzerland to the United States, we do so consistent with applicable law, including (but not limited to) entering into Standard Contractual Clauses approved by the European Commission.
Privacy Shield
Although no longer used for data transfers as of July 16, 2020, Carbon6 continues to comply with the principles of the EU-U.S. Privacy Shield Framework (“Privacy Shield Principles”), as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data. Carbon6 has certified that it adheres to the Privacy Shield Principles with respect to such data, including the principles of Notice, Choice, Accountability, for Onward Transfers, Security, Data Integrity and Purpose Limitation, Access and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit: https://www.privacyshield.gov/welcome.
Carbon6 is subject to the regulatory and enforcement authority of the United States Federal Trade Commission. Consistent with the Privacy Shield Frameworks we inform EU and Swiss individuals that we may be required to release their information in response to lawful requests by public authorities including to meet national security and law enforcement requirements. If Carbon6 shares personal data transferred to the United States consistent with the Privacy Shield Principles with a third-party service provider processing such data on our behalf, then we will be liable for that third party’s processing that violates the Privacy Shield Principles, unless we can prove that we are not responsible for the event resulting or otherwise giving rise to such violation.
Consistent with the Privacy Shield Principles, Carbon6 commits to resolve complaints about your privacy and our collection or use of your personal data transferred to the United States pursuant to Privacy Shield Principles. EU and Swiss individuals with privacy inquiries or complaints should first contact Carbon6 using the information in the Contact Us section below. Carbon6 has further committed to refer unresolved privacy complaints under the Privacy Shield Frameworks to an independent dispute resolution mechanism, the International Centre for Dispute Resolution, the international division of the U.S.-based American Arbitration Association. For more information and to file a complaint, you may contact the International Centre for Dispute Resolution by phone at +1.212.484.4181, or by visiting the website https://go.adr.org/privacyshield.html. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
The California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you if you are a Customer or have a direct relationship with us. This section of the Privacy Policy applies to information collected online and offline through or in connection with our Services.
In the preceding 12 months, we may have collected the categories of Personal Information set forth in the table below. For examples of the precise data points we collect and the categories of sources of such collection, please see “Information We Collect” above. We collect Personal Information for the business and commercial purposes described in “How We Use Your Information” above. In the preceding 12 months, we may have disclosed the following categories of Personal Information for business purposes to the following categories of recipients:
Categories of Personal Information
Categories of Vendors to which Personal Information Is Disclosed for a Business Purpose
Identifiers
Commercial Information
Employment and Education Information
Personal information described in California Civil Code Section 1798.80(e)
Internet or Other Electronic Network Activity
Geolocation Data
Inferences
Your Rights under the CCPA. Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use and disclose, (2) request deletion of your Personal Information, (3) opt out of any sales of your personal information that may be occurring, and (4) not to be discriminated against for exercising these rights.
The rights to know and delete are subject to our being able to reasonably verify your identity and authority to make these requests. In order to verify your identity when you submit a request, we will ask you to provide two (2) or three (3) pieces of personal information to confirm in our records. For example, if you purchased a Carbon6 plan through our Site, you will be asked to provide at least your name and details of your last purchase.
Do Not Sell My Personal Information. Carbon6 does not sell your personal information for monetary or other valuable consideration. However, as explained above, we do allow our advertising partners to use Cookies and other Tracking Technologies to collect Personal Information about you in order to show ads that are targeted to your interests. In order to opt out of having your Personal Information used for targeted advertising purposes, please see “Advertising and Analytics” above.
How to Submit a Request to Know or to Delete Under the CCPA. If your Personal Information is subject to the CCPA, you may submit these requests by emailing us at privacy@carbon6.io. You may also authorize someone to exercise these rights on your behalf. In order to do so, we require signed permission. If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with power of attorney or equivalent document that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
If you are an authorized agent seeking to make a request, please contact us at privacy@carbon6.io as discussed above. Once we have a copy of the valid signed authorization, your designated representative/authorized agent will be able to exercise these rights with respect to the account(s) listed on such authorization for the life of the account, unless there is a specified term or expiration date on the authorization form. Any information gathered as part of the verification process will be used for verification purposes only. Responses to verifiable consumer requests will be delivered through your online account with us or, if you do not have an account, by postal mail or email.
NEVADA RESIDENTS RIGHTS
If you are a Nevada resident, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell your Personal Information. Please note that Carbon6 does not sell Personal Information of Nevada Residents (as sales are defined under the Nevada Privacy Law).
CONTACT US:
If you have any questions or concerns about this Privacy Policy or the way your Personal Information is processed by Carbon6, you can contact us by email, by mail, or by phone at:
Carbon6 Technologies
4000 Washington Rd Ste 104
McMurray PA 15317
United States
Email: privacy@carbon6.io
CHANGES TO THE Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by posting a revised version of the policy to the Site with the updated revision date and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). Any changes that we make to this Privacy Policy will be effective immediately upon our posting the revised Privacy Policy on the Sites. If the changes are material, we will provide notice of the changes on the Site prior to the changes becoming effective. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.