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From January 15, 2025, Amazon UK will introduce an important update to its FBA (Fulfilment by Amazon) reimbursement process.
This update mirrors a similar reimbursement window update announced in the U.S. in July that will come into effect on October 24, 2024. In the U.S. pilot, some users have already reported 40% of cases being missed, so it’s vital for UK sellers to be prepared for the same challenges.
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What’s Changing?
Starting January 15, Amazon will automatically reimburse cases of lost or damaged FBA inventory. You can track these reimbursements in Seller Central under the Reimbursements report.
However, some claims still require manual submission. These include:
- Removal claims, which will continue to be manually filed.
- Manual claims for lost or damaged inventory when an automatic reimbursement doesn’t occur.
Updated Eligibility Windows for Manual Claims
From January 9, 2025, new, stricter timelines will apply to manual claims. In many cases, these new timelines will narrow the filing window by nearly 90%:
- Warehouse Lost/Damaged Claims: Must be submitted within 60 days of the item being reported lost or damaged (previously 18 months).
- FBA Customer Returns Claims: Can only be submitted between 45-105 days after the customer refund or replacement date. Submitting too early (before 45 days) won’t be allowed.
- Removal Claims: For items lost in transit, claims must be filed within 15-75 days from the shipment creation date. Other removal claims must be submitted within 60 days of the shipment being delivered.
It’s essential for sellers to adjust their current processes to meet these new timelines or risk losing potential reimbursements.
How to Prepare
To avoid missing out on eligible reimbursements, UK sellers must adapt their processes before the January 9 deadline. Here are some key steps:
- Automate your tracking: Consider using third-party services like Seller Investigators to track inventory discrepancies and stay on top of both manual claims and catching anything that Amazon’s auto-reimbursement service may have missed.
- Stay proactive: Regularly monitor your FBA reports in Seller Central and ensure claims are filed within the new deadlines.
More Changes to Come in the U.K. and Europe
This latest update is part of a broader series of changes in Amazon UK and EU policies, many of which have already been implemented in the U.S. market. For instance, the AI shopping assistant Rufus has recently launched in the U.K. following a successful U.S. rollout.
Recent policy updates also include Amazon’s changes to handling unfulfillable inventory and international returns, plus the Amazon VAT Services Program ending in October and the GPSR deadline in December for sellers in Europe.
By understanding and adapting to these changes, UK sellers can navigate Amazon’s evolving landscape, stay compliant, and protect their profits.
